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[UPDATE 01-25-2012 @ 9:37AM]: The last remaining DNS issues are now resolved; all systems should be back up and running at this point. Please let us know if there are any remaining connectivity issues. Thank you SO much for your patience!
[UPDATE 01-25-2012 @ 4:10AM]: Both main firewalls have been updated sucessfully.
[UPDATE 01-25-2012 @ 3:00AM]: Our main firewall had a misconfiguration which caused an outage for a little over an hour right before midnight. The configuration has been updated, and the unit restarted.
As part of our committment to provide better and better service for our customers, we periodically update and review all our firewalls, access points, and equipment to make sure that everything is configured properly, and running as it should. Sometimes equipment has to be powered off to perform upgrades, and unexpected delays are common.
Over the next 12 hours we will be upgrading some of the core of our infrastructure, and you will experience service outages. We apologize for any inconvenience, and thank you for being patient with us as we work to make WICW more stable and efficient.